Basics of American Business Etiquette

  • Author: Corporate
  • Level: Introductory
  • Study time: 2.5 hours
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Course overview
This course examines the basics of business etiquette: consideration for others, personal dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
  • Video time: 2.5 hours
  • Exams: 1

Things You can Learn in this Course

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines to making effective introductions.
  • Identify the 3 C’s of a good impression.Identify at least one way to minimize nervousness while in social situations.
  • Understand how to use a business card effectively.Identify and practice at least one way to remember names.
  • Identify the 3 steps to handshaking.Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette, and basic table manners.
  • Understand the protocol of ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
  • Understand basic guidelines to the proper form of address, grammar standards, and use of acronyms in e-mails.
  • Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
  • State the difference between a formal and an informal letter.
  • Create an effective ‘Thank You’ note.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress codes.
  • Understand basic guidelines in international etiquette.

Joanne Tica, MATD

Adult and Community Educator; Training and Organizational Development Professional; Instructional Designer
ABOUT JOANNE
Joanne Tica is an organizational growth expert focused on targeted capacity building in for-profit & non-profit entrepreneurial organizations. She is an adult and community educator and an expert in minority, women and veteran business certification and financial literary training.

Tica helps leaders create marketplace opportunities for certified businesses. She has worked with 1,000's of businesses who have gone through the certification process and helped them to set up strategies and executable plans for maximizing the value of the certification. She is an expert webinar and group facilitator for training and leadership development.
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